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Case Study – Virgin Media

The Client

Virgin Media is an award winning broadband, phone and TV provider across the UK and
Ireland. Virgin Media is part of Liberty Global PLC, the world’s largest international cable
company.

The challenge

Virgin Media approached EC Outsourcing to help it acquire new customers via the telephone. Virgin Media wanted to use EC’s expertise within the telesales and data industry to help achieve its sales targets.

The partnership between Virgin Media and EC started in September 2016.

What the Client Said

“We were looking for a way to grow new customer acquisition by partnering with experts in the switching market, EC Outsourcing came highly recommended by leading industry contacts. We were extremely impressed with their knowledge and positive attitude towards working with us, as well as getting the campaign up and running. Since the first meeting with EC they have not disappointed and are performing extremely well.

“After initially engaging with the company back in 2016, they have more than trebled the headcount on the campaign and we are looking forward to seeing more fantastic results from their team in the future.”

Key Achievements

– Helped Virgin Media achieve internal targets
– Became a trusted partner of Virgin Media
– Achieved 200% team growth
– Proved first-hand how good the EC sales agents are