.. Loading ..

Category: Learning

How prepared is your contact centre for the new GDPR legislation?

Sep 15, 2017
Since parliament voted to implement the new data protection law – the General Data Protection Regulation (GDPR) – companies are frantically trying to get to grips with the new changes...

Struggling with staff performance? How’s your L&D team looking?

Sep 12, 2017
We interviewed Deb Keirl, Head of Learning and Development here at EC Outsourcing, to find out what makes a strong and efficient L&D team, and why this is imperative to...