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Our Solution

EC Outsourcing provides a range of solutions to deliver customers to our clients.

B2C

EC Outsourcing offer a variety of services from 200 seat campaigns to six seat campaigns. We offer a range of services, including:

  • Warm and cold customer acquisition
  • Customer win-back
  • Cross and up sell to existing customers
  • Lead generation and hot key transfers
  • Full end to end service data purchase, data management, compliance, dialler management, new customer)
  • Outsource quality and compliance management

B2B

EC understands the difference between B2C and B2B, down to agent characteristics and data profiling ,to time of day dialing based on SIC code. These are all elements that EC have finely tuned over the past four years. EC has successfully partnered with multiple B2B companies and delivered sales, appointments and lead generation. Just some of the services we offer through our B2B services:

  • Customer acquisition
  • Outbound lead generation (hot key transfers)
  • Outbound appointment setting
  • Outbound data cleanse
  • Outbound intelligence building

Inbound/Customer Service

EC originally started as a purely outbound call centre. However, over the last two years EC have been asked by the same clients, who we have delivered exceptional outbound results to, to deliver inbound solutions.

We now have over 40% of our staff working on various inbound and customer service roles and this is growing month on month. Just some of the services we offer are:

  • Inbound customer service
  • Inbound sales
  • Live-chat help
  • E-mail response

Ready to work with us?

We believe that our solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.