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THIS IS EC.

Join the UK’s fastest growing sales and customer service contact centre and #FuelYourFuture

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Industry leading

EC Outsourcing is a UK-based outsourced contact centre specialising in acquisition and customer service solutions for some of the UK’s leading brands.

Together, our Boldon, Doxford Park & Sheffield centres have the capacity to house over 1500 staff, providing innovative sales and customer service solutions to brands in the Energy, Gaming, Financial, and Technology sectors.

We are an innovative choice as we drive continuous improvement through the integration and optimisation of data and new software. This allows us to evolve your product strategy and drive greater value from every contact.

Our modern and innovative business approach means we are always equipped to provide actionable insight to help evolve clients’ product strategies, cementing ECO as a credible contender in the industry and reinforcing our status as one of the UK’s leading outbound contact centres.

Solution

B2C

EC Outsourcing offers a wide range of services from 200 seat campaigns to six seat campaigns

B2B

EC Outsourcing partners with multiple B2B companies and delivers sales, appointments and leads

CUSTOMER SERVICE

Over 70% of our colleagues working with various brands and supporting their customer service needs

What we do

CASE STUDIES

OVO Energy

ECO have become key strategic partner, and a welcome and natural extension to our Customer Care team.

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Kids Industries

Responsive, helpful, proactive, are all words you like to say about partners but aren’t always able to. Not the case with EC Outsourcing.

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BUZZ BINGO

We’re excited to see what the future holds.

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Octopus Energy

Octopus are specialists in sustainable energy

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VIRGIN MEDIA

EC Outsourcing have not disappointed

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Shell Energy

ECO have continued to strive whilst maintaining a high SPH across the board.

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Work with us

Work with a trusted & flexible partner

We are a flexible and trusted partner who can work with you to achieve your business goals. We are commercially astute and understand that outsource relationships must work for both parties to enable a true partnership.

165,000

Sales in 2020

1000+

Dedicated team members.

200 years

Cumulative management
experience.

£214,500,000

Generated in revenue for
our clients in 2020.


Work with us

ECO have become an integral part of our day to day business and we now use them in all aspects of our customer communications