About EC.

EC Outsourcing is an independently-owned contact centre outsourcing company founded in 2013 by Managing Director Phil Westoby and a senior management team with over 20 years of experience in the industry. With two centres in Sunderland and Sheffield, we employ over 1000 customer experience and acquisition specialists.

We are a trusted partner for large brands in a variety of industries including energy, telco, retail, leisure, and travel industries.

Our collaborative approach to partner relationships sets us apart, and our comprehensive outsourcing solutions cover inbound and outbound contact, email support, and digital engagement. We prioritise delivering outstanding customer experiences and optimising customer management and acquisition strategies for our clients.