Inbound Customer Service

The job details

An exciting opportunity has landed in our ever-growing office in the heart of Sheffield City Centre.

Our first customer service team will be taking flight and we’re looking for focused, proactive people with strong communication and relationship skills to join us in our new venture.
Great customer service is our top priority, so this is a principle you must share with us!
You will become the ears that will spring into action in finding the best solutions for our customers; we want you to bring your personality, your passion and your enthusiasm to create the best customer experience possible.

ECO is looking for people who are driven to succeed in our business and achieve all targets set for them. This involves:

• A strong customer relations background, creating the best experience for all of our customers is our top priority.
• We need you to be focused and attentive to detail.
• The ability to adapt quickly to different situations where multitasking is key.
• Be the ears for our customers and proactively being responsible in giving them a solution.
• To build relationships by being approachable, professional and always enthusiastic.
• A desire to genuinely reach high levels of customer satisfaction.
• Previous customer service in the energy sector is proffered but not essential.

At ECO we invest in staff and do our best to ensure high employee satisfaction. As a business we offer the following benefits:

Incentives including cash for sales, holidays, and days out

Opportunity to progress within the business up to Management Level

Full induction, training, coaching, and ongoing support for all individuals

Being part of charity and fundraising days and activities

SPECIFICATIONS

Salary: £17,000 per annum
Monday – Friday between 8:00am – 6:30pm
1 in 3 Saturdays



If you would like to apply for this position, please forward your CV and covering letter to info@ecoutsourcing.co.uk

or call us on 0191 519 5297

    APPLY NOW

    You can also apply for this position by uploading

    your CV and covering letter directly below.

    EMPLOYEE INCENTIVES

    Here at ECO, we believe we offer better incentives and opportunities than your typical call centres.
    We have given away all expenses paid trips to New York, Amsterdam, Caribbean, Canaries and much more.
    As well as this, we run regular incentives to encourage staff to work to their full potential, offering cash prizes as well as other amazing wins.

    EMPLOYEE ASSISTANCE PROGRAMME

    The programme offers our employees, and their families, access to 24-hour support for any issues or problems they may be facing.
    The service offers free help and support on a wide range of different issues, including family issues, stress & anxiety, alcohol or drug issues, bereavement and more.
    ECO is committed to the happiness of our employees, and we understand that any personal issues that individuals may be suffering from can manifest themselves in other areas of their lives, such as the workplace. By acknowledging these issues and embracing a robust and continuous support programme, we can aid our employees in becoming happier while being able to excel in their roles.
    We always strive to put the happiness and wellbeing of our employees at the forefront of our operation, and we hope this programme will continue to further improve employee experience, both in work and personal life.

    BONUS STRUCTURE

    Salary: £8.72 per hour.

    If you would like to apply for this position, please forward your CV and covering letter to
    info@ecoutsourcing.co.uk or call us on 0191 519 5297

    From Day one you have the opportunity to earn £10 per hour with the WHAMMY scheme.
    We Have Achieved More Money Yeah!

    EC have become an integral part of our day to day business and we now use them in all aspects of our customer communications