EC Outsourcing Celebrates
A Decade In Business.

EC Outsourcing, a UK-based provider of outsourced contact centre services, is proud to announce that it is celebrating its 10th anniversary this month. 

For the past decade, EC Outsourcing has been a leader in providing contact centre services to brands from various industries throughout the UK.

Founded in 2013 by managing director Phil Westoby and commercial director Richard Knox, EC Outsourcing has grown from a startup to one of the most respected contact centre businesses in the UK, employing over 1000 members of staff across the two cities.

“We are thrilled to celebrate our 10th anniversary,” said Phil Westoby. 

“I’m extremely proud of our accomplishments over the last decade, which is in no small part, down to the team we’ve built and to the many valued members of staff that we have worked with over that time. Our clients love the culture we’ve created and this has been a huge part of our success both as an employer and as a strategic partner to our clients.”

“The last three years have been particularly challenging for many businesses, so it’s pleasing that during this period we managed to double the size of the business through existing and new client wins. We are excited about the future of Acquisition and CX using both voice and the many digital solutions we offer to deliver best-in-class service to our clients and their customers”

The company based at Sunderland’s Doxford International Business Park was founded in the Northeast and has expanded to other sites including their Sheffield City Centre contact centre in 2019.