Phil Duggan

Oct 13, 2021


ECO is delighted to announce the opening of a new customer service hub at Solar House, on Sunderland’s popular Doxford Park, seeing our contact centre business expand to as many as 1,500 people.

Our new Sunderland office, a 38,000 sq ft premises, will provide additional capacity for the business to grow, having won new contracts including with the Electricity Supply Board.

Phil Westoby, chief executive of ECO, which will keep around 300 home-workers as well as its office-based staff, said: “We’ve won a number of significant projects that mean we are in a position to expand the business quickly, with an additional office that will become our customer service hub, creating new jobs and opportunities for local people.

“I’ve been involved in contact centres across the UK for over 25 years but always been attracted to the North East by its hard-working culture, friendly people and accent. That’s why I decided to grow the business in the region.

“The additional space will allow us to focus the teams in Sunderland and Boldon on customer service and sales functions respectively, along with our Sheffield centre and some home-based staff able to work flexibly.

“We have built a culture and work ethic that I am really proud of, and our office space is key to that. It’s a business where people stay and grow with us, and a key part of that is the environment we create in the office spaces we have.

“I’m really pleased that – for those that need it – we can offer home-based working, but for those who want to be in a more dynamic working environment, they can be based in our centres.”

If you would like to view our current vacancies, including those at Doxford Park, please visit our recruitment page.

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