Virgin Media is an award winning broadband, phone and TV provider across the UK and Ireland. Virgin Media is part of Liberty Global PLC, the world’s largest international cable company.


Virgin Media approached EC Outsourcing to help it acquire new customers via the telephone. Virgin Media wanted to use EC’s expertise within the telesales and data industry to help achieve its sales targets.

The partnership between Virgin Media and EC started in September 2016.


Helped Virgin Media achieve internal targets

Became a trusted partner of Virgin Media

Achieved 200% team growth

Proved first-hand how good the EC sales agents are

James Payne Business Development Manager

“We were looking for a way to grow new customer acquisition by partnering with experts in the switching market, EC Outsourcing came highly recommended by leading industry contacts. We were extremely impressed with their knowledge and positive attitude towards working with us, as well as getting the campaign up and running.

Since the first meeting with EC they have not disappointed and are performing extremely well.

“After initially engaging with the company back in 2016, they have more than trebled the headcount on the campaign and we are looking forward to seeing more fantastic results from their team in the future.”

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We believe that our solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.

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ECO have become an integral part of our day to day business and we now use them in all aspects of our customer communications