Privacy Policy

This Privacy Notice is designed to help you understand how EC Outsourcing processes and shares your personal data in relation to [Energy and Utilities.]

Our privacy notice explains who we are, your rights under GDPR and the DPA 2018, our data collection practices and where our information is processed.

If you would like to withdraw any consent given with regard to marketing, details of how to do this can be found within this Privacy Notice.

Who are we?

EC Outsourcing is the trading name for Energy Compare Limited and EC Outsourcing Ltd, an organisation that provides information and services around Energy and Utilities.

EC Outsourcing is a ‘Data Controller’, meaning that we determine how data is used and as such it is our responsibility to let you know what data we collect, why we use it, how we use it and who we share it with.

EC Outsourcing Ltd’s contact details are:


Energy Compare Ltd;
Solar House, 7 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW

EC Outsourcing Ltd; Albion House, Suite 3, Saville Street, Sheffield, S4 7UD
Telephone: 0191 300 2758

ICO Registration Number: ZA001682

The Purpose of our Data Processing

The data processed by EC Outsourcing is for the purpose of the direct marketing (Telephone Sales) of our products and services and, when a customer purchases a service contract through us, for service provision.

The services that we provide include: Utility services

What Information do we collect?

EC Outsourcing collects data in two ways, from external affiliate channels and collected directly from our customers.  We only procure data from external affiliate channels where ‘Controllers’ can provide documented evidence that the appropriate level of consent has been acquired from Data Subject. 

The personal information provided by our external affiliate channels and which use includes:·         

Name (First Name and Last Name);·         
Postal Address;·         
Email Address;·         
Mobile Number:

When signing up for an Energy service contract with EC Outsourcing Ltd we will confirm the data already held (outlined above) and additionally request the following personal information:·         

Landline Number:·         
Residential Address·         
Credit check·         
Sort Code·         
Account Number

Who we share your Personal Information with

In some instances, we may need to share your information with other ‘Controllers’, in order to process and complete the services you have procured.

This personal information will be processed as part of a contractual agreement between the data subject and the 3rd party ‘Controller’You can find a detailed list of these companies below. 

CompaniesCompany RegistrationICO Registration
OVO 06890795Z2242454
SO Energy Trading LTd09144818ZA135733
We Love Holidays Ltd07839224ZA167782
Highland Community BroadbandSC494551ZB055595

We only share your information with the above-named Companies if you have given explicit consent for us to do so or have purchased a product or service which will be formalised in a contractual agreement between you and one of the above parties.

This specifically relates to Utility contracts. We will never sell your data to a 3rd party and will ensure that we maintain the confidentiality, integrity and availability of your information. At no point will your Data be transferred outside of the EEA.

EC Outsourcing has designated a Data Protection Officer (DPO) to help ensure that all proposed processing of personal data meets UK & EU legal requirements should you wish to speak with them please email