About Us

EC Outsourcing is an ever-growing independent Outsourcer based in the North East and South Yorkshire, specialising in acquisition and customer service solutions for some of the UK’s leading brands.

Together with our Boldon and Sheffield centres, we have the capacity to house over 600 staff, providing innovative sales and customer service solutions to brands in the Energy, Gaming, Financial and Telecommunications sectors.

We are an innovative choice as we drive continuous improvement through the integration and optimisation of data and new software. This allows us to evolve your product strategy and drive greater value from every contact.

Our modern and innovative business approach means we are always equipped to provide actionable insight to help evolve clients’ product strategies, cementing EC as a credible contender in the industry and reinforcing our status as one of the UK’s leading outbound contact centres.

85%

Of our management team have worked their way from sales advisors to some of the most important roles within our business. Our view is that if you work hard, are a team player and keen to learn new skills, there’s a career for you here.

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Our Values

Like every successful business, we have a set of rules that form a solid foundation for every interaction with both new and existing customers. EC's three fundamental rules are embedded in the very core of our business and represent who we are and what we continuously strive to maintain.

Loyalty

At EC we pride ourselves on being a loyal and trusted partner at all times. Always following through on an EC promise, loyalty is at the heart of everything we do. Your brand reputation as well as the success of your campaign are safe in the hands of EC.

Diversity

The company’s diversity is one of our most valuable assets. Here at EC we value people from all backgrounds of life and are pleased to employ and work with an equal workforce. Proud to be different, the diversity of our people is what gives us the edge, allowing us to deliver such forward-thinking and innovative results to our clients.

Leadership

We pride ourselves on being strong leaders in the outsourcing industry, with proven excellence in performance and innovation-led solutions. We believe our solutions can shape the future and revolutionise how businesses sell to and manage customer experiences.

Locations

We boast two spacious, state of art contact centres. Our head office is based in Boldon and the other in heart of Sheffield.

Boldon

Our Boldon centre is situated in a sought-after business park, with bus routes within a two to three-minute walk on all major links. We are easily accessible from Newcastle, Sunderland and all local towns within the South Tyneside District.

There is also the local Boldon entertainment park that sits only a five-minute walk, with a Cinema, Supermarket and an array of food outlets including Nando’s, Pizza Hut and McDonalds.

Sheffield

Our Sheffield site is located in the city centre situated next to all major transport links. There is a host of local entertainment and food outlets to keep our staff happy while being at their place of work.

The area has proved to be perfect for establishing ourselves as a high-end contact centre.

Ready to work with us?

We believe that our solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.

Work with us
“ EC have become an integral part of our day to day business and we now use them in all aspects of our customer communications ”
“ EC have become an integral part of our day to day business and we now use them in all aspects of our customer communications ”
“ EC have become an integral part of our day to day business and we now use them in all aspects of our customer communications ”