The North East’s Contact Centre Renaissance:

Why UK Brands are Turning to North East for Growth Once More.

The North East, once synonymous with its industrial past, has undergone a remarkable transformation in recent years, establishing itself as a thriving destination for contact centre operations.

In this article, we will explore the driving forces behind the North East’s contact centre renaissance, examining the unique advantages that make it an irresistible choice for UK brands. From its strategic location and robust infrastructure to its pool of skilled talent and supportive business environment, the North East offers a compelling proposition for companies seeking to expand in the dynamic world of customer contact.

Cost Effective:

One of the primary reasons why UK brands are choosing the North East for their contact centre operations is the region’s cost-effectiveness. The cost of running a contact centre in the North East is relatively lower compared to other parts of the country, particularly when compared to bustling cities like London or Manchester. This cost advantage allows companies to allocate their resources more efficiently and invest in other areas of their business growth.

Cost of Living:

Additionally, the North East boasts a lower cost of living compared to many other regions in the UK. This factor not only benefits the employees working in the contact centres but also contributes to the overall affordability of operating a business in the region.

With lower living expenses, employees can enjoy a higher standard of living while companies can attract and retain talent without having to offer excessively high salaries.

Quality of Life:

The North East offers an exceptional quality of life, making it an attractive destination for both employees and businesses. The region is renowned for its beautiful landscapes, rich history, and vibrant cultural scene.

From the stunning coastline to the picturesque countryside, the North East provides a balanced and enjoyable lifestyle for its residents. The availability of affordable housing, excellent schools, and a range of recreational activities further enhance the quality of life in the region, making it an appealing choice for individuals seeking a greater work-life balance.

Work Ethic:

Looking back at the North East’s industrial past, the region has a history of hard work and dedication, and this work ethic has seamlessly transitioned into the contact centre industry. Employees in the North East possess a strong commitment to their roles, displaying professionalism, reliability, and a genuine desire to provide exceptional customer service.

UK brands recognise the value of this work ethic and choose the North East as a hub for their contact centres to benefit from a dedicated and motivated workforce.

Skilled Talent:

The North East boasts a robust pool of skilled talent, with a range of educational institutions and training programs that nurture and develop professionals in the customer contact field. The region is home to several renowned universities, colleges, and vocational training centres, providing a continuous supply of skilled graduates and individuals seeking to enhance their skills in customer service, communication, and problem-solving. This availability of talent ensures that businesses in the North East can recruit and train a workforce that meets their specific requirements, enabling them to deliver exceptional customer experiences.

Supportive Business Environment:

The North East provides a supportive business environment that encourages growth and innovation. Local authorities, business organisations, and government agencies collaborate to create a favourable ecosystem for companies to thrive. These entities offer various incentives, grants, and support programs to attract businesses to the region, making it easier for UK brands to establish and expand their contact centre operations.

The presence of established contact centre companies in the region creates a network of expertise, knowledge sharing, and collaboration, fostering a conducive environment for growth and success.

Achieving Your Goals With EC Outsourcing

Our flagship contact centre is based in the heart of the North East and we have dedicated teams trained and prepared to assist your brand in providing superior customer support, in addition to our centre in Sheffield City Centre.

Our comprehensive range of BPO services can streamline operations and support your brand during peak periods.

If you would like to learn more, get in touch with us today.