What we do

EC Outsourcing provides a range of solutions to deliver customers to our clients

We are contact centre specialists working with some leading names in a variety of industries to grow customer base and increase revenue. EC offers a variety of services from 200 seat campaigns to six seat campaigns.

We help organisations acquire and retain customers in a bid to drive sales and deliver an unrivalled customer experience every time. We consistently exceed client targets, grow their top line and ensure that we continually drive ROI in line with business objectives. We now have over 40% of our staff working on various inbound and customer service roles and this is growing month on month.

We consistently deliver exceptional Customer Service standards to many of our clients through the Phone, E-mail and Live Chat. EC is designed to outperform all targets. From Client KPI’s to Agent SPH targets we have a proven track record in creating and maintaining optimal and high-performance sales and customer service environments.

85%

Of our management team have worked their way from sales advisors to some of the most important roles within our business. Our view is that if you work hard, are a team player and keen to learn new skills, there’s a career for you here.

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Solutions

We are a flexible and trusted partner who can work with you to achieve your business goals. We are commercially astute and understand that outsource relationships must work for both parties to enable a true partnership.

Warm and cold customer acquisition
Customer win-back
Cross and up sell to existing customers
Lead generation and hot key transfers
Full end to end service
Data purchase
Data management
Compliance
Dialler management
New customer
Outsource quality and compliance management

Business to consumer

Warm and cold customer acquisition
Customer win-back
Cross and up sell to existing customers
Lead generation and hot key transfers
Full end to end service
Data purchase
Data management
Compliance
Dialler management
New customer
Outsource quality and compliance management

Business to business

Warm and cold customer acquisition
Customer win-back
Cross and up sell to existing customers
Lead generation and hot key transfers
Full end to end service
Data purchase
Data management
Compliance
Dialler management
New customer
Outsource quality and compliance management

Inbound customer service

READY WORK WITH US?

We believe that our solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.

Work with us
EC have become an integral part of our day to day business and we now use them in all aspects of our customer communications